Available with M50 broadband or faster. Everything you need for your broadband installation will be delivered straight to the site. Virgin Fibre Areas only. Virgin Media Set-up Fee: There’s an activation fee of £35. . Once you’ve got all the bits and bobs in the right place, you can call our activation centre to activate your services on 0800 953 9500. Compare superfast fibre optic broadband packages available in your area from BT, Sky, Virgin Media, TalkTalk and more, and find the best deals and offers. If you use broadband, a firewall is an essential protection measure for your computer. Download the Virgin Media Connect app now . For customers new to Virgin Media – select one of the Broadband/TV bundles currently available, then: Enter your postcode when prompted to check availability in your area. Please read through these terms and conditions carefully. This particular deal comes with average download speeds of 132Mbps, average upload speeds of 20Mbps and. After trying to get some broadband installed I was told by Virgin Media that they were unable to get broadband at my property with little to no explanation. Up to 3 WiFi Pods if needed. The cable terminates on a box indoors wherever you want it, within reason. Receive a visit from an engineer, who will connect your line. 3. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Fastest WiFi guarantee of any major provider. A QuickStart self-install kit can arrive in 4 days (standard) or up to 14 days if we need to close someone else’s Virgin Media account at the property. You’ll find the SSIDVirgin Media Smart Home with Google Nest FAQs. These prices are for new customers only. I moved into a rented property in what will be a year ago in a couple of weeks. Why you’ll love Virgin Mobile; Stay connected with Virgin Mobile; Already with us? Using your phone abroad; Get help with your mobile; Lost or stolen phone; Get the Virgin. For customers needing new cables installed, the wait will depend on engineer availability in your area. At least 30Mbps download speeds in every room or £100 one-off credit. Get hundreds of channels in a 4K ready, multi-screen, fibre-fast TV streaming package. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. In response to Travis_M. Virgin Media services are only available in eligible Virgin Media network areas. Available with M50 broadband or faster. Starting to regret switching to Virgin Media, what I was expecting to be a straight forward install is becoming anything but! 1st visit by Comex for the cabling failed because there was no access point and the team had to rebook to do more work, this was rebooked to today (sunday) as were on a busy road. 50: Based on taking the Big Kahuna Movies & Sports bundle. 0 router as with the M350, M250, M125 and M50 packages. Need help installing Virgin Media broadband? Use our QuickStart self installation package for quicker broadband and internet set up. If you need a new landline, you’ll have to pay to get one installed, which usually costs £140. I have signed up to Virgin media broadband and had some external work done on my house. Push the white cable (from the old Hub) into the back of the new Hub. a) Project Lightning install, which uses RFoG (Radio Frequency over Glass), where the fibre is converted to a coax connection for the hub and TV box. Pre-installation Issues. If you have purchased one of our Smart Home bundles with Google Nest (below) between 2/11/2020 - 20/11/2020 and you have a technical question then please call our dedicated Smart Home Help team on 0345 604 8859 *. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Hi @JK2000. Leaving Virgin Media. At least 30Mbps download speeds in every room or £100 one-off credit. I tried Virgin Customer Services with this but they werent able to answer. Virgin Media services are only available in eligible Virgin Media network areas. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. 9 months’ discount (£274. Now, customers can manage all their accounts – for broadband, TV, home phone and mobile – all in one place wherever and whenever you like. Virgin TV V6 box Splitter Power supply Power supply Wall socket Activate Follow the step-by-step instructions to install your new Hub and get your broadband connection working. 25 a month. As mentioned by Yozzer, we're unable to cancel a service via the Community Forums, and you would need to speak with the Pre-Install Team directly on 📞 0800 052 1734 and then. M100 Fibre Broadband and Virgin Phone: New customers only. The wi-fi performance of VM's hub's, however, is generally rated as poor on here no matter where it is located. This promotion means you won’t pay the usual setup fee of £35. I'm trying to reach them so I can get Virgin Media cable to install in my house as part of a renovation ahead of a move, which I've scheduled in a few weeks. on 11-10-2022 12:31. You don’t necessarily need a phone line to get Virgin, unless you’re taking advantage of one of the brand’s TV or phone bundles. If you have mobile with us:. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Compare our best broadband deals in your area in seconds with free set up. Further exclusions & legal stuff apply. Never been a fan of Virgin Media. 0, which suggests most of the site’s broadband reviews are negative. Get it for your Android device. Did you try the direct number for the pre-installs team 0800 052 1734? Dave. Gig1 Fibre Broadband comes with a WiFi Hub that’s capable of delivering gigabit speeds over WiFi. This shiny new version of the app is the control unit for your WiFi that helps get your Virgin Media broadband up and running. To run the scan, simply connect to your. Fibre to the Cabinet (FTTC) broadband comes in three main variants which offer a downstream line connection speed of 80 meg (80 Mbps), 55 meg (55 Mbps) or 40 meg (40 Mbps), but the actual maximum throughput speed of the service will be slightly lower than this at around 76 / 52 / 38 Mbps. As such it can offer you a broadband connection without the required. Broadband and sim – Also known as our Volt bundles – get Virgin Media Broadband and an O2 sim, with double the speed and data thanks to Volt benefits Broadband for low-income families – Get broadband from £12. It has five different widely available speed options, with average speeds of 54Mbps, 132Mbps, 264Mbps, 362Mbps and 516Mbps. 4G or 5G mobile broadband . Virgin Media Broadband Value for Money Value for Money Score: 3 out of 5 Virgin Media isn’t the provider to choose if you’re trying to get cheap broadband. * Call costs may vary. . At least 30Mbps download speeds in every room or £100 one-off credit. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Yes, you can – at Virgin Media, we don’t need to run your broadband through a landline. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Find out more about this powerful piece. 1. They told me that some external work would be carried out and it would be finally set up on the 26th. 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. Satellite broadband. During this time, an engineer will come to visit your property. Available with M50 broadband or faster. Fast, reliable internet throughout our homes makes everyday life run more smoothly, which is why we’ve introduced our WiFi guarantee with WiFi Max. At least 30Mbps download speeds in every room or £100 one-off credit. 2. So far so simple. How long will the QuickStart installation take me? WiFi Hub - 30 mins. We had a consultation appointment with a virgin media engineer and they said that as my downstairs neighbour already has virgin fibre they could put a splitter in the neighbour's brown box on the outside of the house and. You’ll find the SSIDVirgin Media Smart Home with Google Nest FAQs. Plus get help on things like wayleave & access agreements. To make your experience smoother and easier, our Virgin Mobile app and Virgin Media app and have joined forces to become the all-in-one My Virgin Media app. Call the pre-installation and delivery team on. 00 per month. Virgin Fibre Areas only. To make your experience smoother and easier, our Virgin Mobile app and Virgin Media app and have joined forces to become the all-in-one My Virgin Media app. 0 in the UK. 0 and phone. Set up and change your Direct Debit details. If that doesn't help, if you have the Hub 3, you can download our Connect App which will allow you to scan areas of your home and will offer help. The only thing I can say is there is no guarantee you won't have issues with VM either, even if you do have a survey. It allows you to game online, stream in 4K, and video chat, all at once. Select ‘Customize your bundle’ then under. We deliver our broadband via a dedicated fibre cable, so there’s no need for a phone line when installing our broadband. Further exclusions & legal stuff apply. All the cabling is the property of Virgin Media and must not be touched. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. The Internet Service Provider (ISP), has just announced the launch of new technology that is fully capable of. £29. Further exclusions & legal stuff apply. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Just let the installation play out. If your device supports WiFi Calling, simply call us by dialling 789 from your Virgin Mobile phone and ask them to activate WiFi Calling for you, then…. Up to 3 WiFi Pods if needed. Point the 360 remote towards the box; Press and hold the TV and 0 button for 10 seconds - this should force pairing; Did that not work? Press and hold the TV and Rewind button for 10 seconds which will factory reset the 360 remote. 0 and phone. deal anytime. Available with M50 broadband or faster. £8p/m extra or included with Gig1 or Volt. From £ 38 a month. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Excludes broadband faults and broadband network outages. My issue. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home. How to set up Fibre Broadband. The UK’s most popular channels, Catch Up services and built-in apps, in one place. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. I would like to understand the cabling between the outside wall entry point and the internal vir. Since August, I have had 8 installation appointments, each being cancelled the day or so before and. Step 2: Get connected. I have found it very difficult to get communication from Virgin Media and wondered if my situation was common…Virgin Fibre Areas only. It lets you run a super-intelligent WiFi home scan to smooth out any snags, manage your WiFi Pods, and pause WiFi to any device when you need to – perfect for when it’s. Step: 03: Let the Virgin Test Speed Results Load and See the Results. This means you can enjoy our superfast broadband speed with an average download of 1,130Mbps, without being connected to a landline. 83 per day if we don’t install your services on the promised day until installation’s completed. Or you may be quicker than average! You won’t be involved the whole time. First someone will come to run a cable from the road. Follow the steps below: The easy way to connect to the Virgin Media broadband and home phone service. It. Virgin Media broadband Getting Virgin Media installed is a bit different, as the brand has its own network, separate from the Openreach network used by other providers. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. Available with M50 broadband or faster. 1 technology, is designed to power the next-generation of connected devices – including modern. Find out how to set up your Virgin Media broadband. Surfshark: The best budget VPN for Virgin Media. However, I do not have any of the specified wall sockets available. At least 30Mbps download speeds in every room or £100 one-off credit. We live in the upstairs flat of a house and we have arranged to have fibre installed at the property. Installation - Fees vary (up to £40) – although you can sometimes take a special offer with ‘£0 installation fee’. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. Virgin Fibre areas only. At 1,130Mbps, Gig1 Fibre Broadband’s average download speeds are even faster, making this the fastest Virgin Media speed you can get for gaming. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. 6 out of 5. Up to 3 WiFi Pods if needed. Up to 3 WiFi Pods if needed. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. TV box - 15 mins. Up to 3 WiFi Pods if needed. Available with M50 broadband or faster. Excludes broadband faults and broadband network outages. Plus get help on things like wayleave & access agreements. LG 43" TV or £200 bill credit: New customers taking the Bigger bundle + Sports (including Oomph variants) online during the offer period from between 26 th July 2021 and 11. To make your experience smoother and easier, our Virgin Mobile app and Virgin Media app and have joined forces to become the all-in-one My Virgin Media app. This particular tariffs gives a huge 264Mbps average download speeds, 25Mbps upload speeds - and there aren. Reply. Further exclusions & legal stuff apply. Virgin is available in the new property but has not previously been connected. . Some history. Up to 3 WiFi Pods if needed. During installation, Virgin Media Internet Security will look for conflicting or older security software programs running on your machine and prompt you to remove the software. Lines are open 12pm-10pm, 7 days a week. However, if you’re on one of our 30-day rolling contracts you’ll need to pay an additional one-off flexi fee of £45. 2. Available with M50 broadband or faster. Need help installing Virgin Media broadband? Use our QuickStart self installation package for quicker broadband and internet set up. At least 30 Mbps download speeds in every room or £100 one-off credit. They’re very, very fast. What you get in your QuickStart pack depends on what Virgin Media services you ordered. Broadband + Television:. Automatic compensation is only applied for installation delays when the Virgin Media is at fault. At least 30Mbps download speeds in every room or £100 one-off credit. The engineer will usually need access to your home to install the. Or stream, control and manage. You’ll be able to: - Check your broadband, TV and home phone package details. Customers can. This Virgin Media deal gives you an average download speed of 264Mbps, which is more than enough for busy households where multiple family members are watching UHD TV or streaming at once. 33 a day and you’ve been paid £830. Sign in to My Virgin Media a. Further exclusions & legal stuff apply. If your cable replacement becomes one of VM's long-running cable installation failures, then you may want to consider getting some mobile data/hotspot kind of backup in place on a rolling monthly basis until VM gets its act together to replace the cable. £8p/m extra or included with Gig1 or Volt. 2 Install your Broadband Install your TV Finally, we’ll get your out of your home phone connected. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. Both neighbours at 6 & 8 are Virgin Broadband capable (based on VMs website checker) but. At least 30Mbps download speeds in every room or £100 one-off credit. How long does a Virgin Media installation take? If your home has previously been connected to Virgin Media broadband, the whole signup to up-and-running process can be done in a few days. How to set up Virgin TV. You can view more information on that here:. The positive reviews for Virgin Media. The new fibre phone line is designed to work with the same phones as the old copper line. Virgin Media O2 is giving millions of Virgin Media customers a broadband speed boost at no extra cost. Virgin Media broadband customer reviews. 01/09/14 - 13:14 #2. Advanced Virgin TV 360 set-top box with a wide range of blockbuster content, great features and exclusive add-ons. Waiting times vary, but you should receive a. Install problems. Usually, they will be attached to files you download from the internet or attached to spam texts or emails. Excludes broadband faults and broadband network outages. Virgin Media’s entry-level fibre broadband service is known as M50 Broadband. 2. Options. Excludes Essential broadband customers from 10 November 2022. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. The cost of a new landline is around £140, while the cost of reactivating an old line is £. Virgin Fibre Areas only. Reply. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. You may find it is just a cable coming in through the wall, in which case a simple adaptor is what is needed. Can I have engineer visit and setup it? Thanks. Here's what to expect when having Virgin Media Fibre Broadband installed in your home in terms of quality of installation including wiring, cable boxes, and. On M50 Broadband, you’ll get an average download speed of 54Mbps. Various cable mediums are used in modern systems to transmit data. At least 30Mbps download speeds in every room or £100 one-off credit. 2 Locate the wireless network named SSID to connect your device wirelessly. Sign in to My Virgin Media a. Virgin Media Installation: Technician installation fees may apply on certain packages or bundles (starting from £30 for standard install). I'm a Very Insightful Person, I'm here to share knowledge. Find out here. HD box may differ from that shown. Whether installing a new hub, an old hub, phone broadband & TV, we have you covered. If you want a phone (and broadband) line but don't want to take out. Top 5 things you must tryChoose plan Virgin Media installation: how to get Broadband installed and price Última actualización: May 29, 2023 Autor: Roams UK 1. Virgin Fibre Areas only. With a landline: 14 days. Virgin Media services are only available in eligible Virgin Media network areas. Sometimes there is no wall box, just a trailing cable. Further exclusions & legal stuff apply. The provider will then arrange for an engineer to visit your property to install the line. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. Available with M50 broadband or faster. This promotion means you won’t pay the usual setup fee of £35. 4. Available with M50 broadband or faster. Available with M50 broadband or faster. 50 a month if you receive Universal Credit, Pension Credit, Income Support, Income-based Jobseeker’s Allowance or Income-based. More Details. * Call costs may vary. Yes, you can – at Virgin Media, we don’t need to run your broadband through a landline. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. 0 on Trustpilot, though this is actually ahead of its closest competitors. 59pm on 28 th July 2021: 18-month minimum term contract applies, whilst stocks last. If something doesn’t look right, try plugging the mesh WiFi Pod into a few different places around your home to find the best coverage. Virgin Media has already switched on a gigabit-speed service for about 3. I'm concerned because its a town house (essentially terraced with houses connected on either side) and has a concrete driveway at the front with no. External Works before Installation Problem!! on 18-05-2022 16:29. Get average download speeds of 362Mbps with our M350 fibre broadband. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. Which is the quickest broadband provider to install broadband? There's not much in it between broadband providers when it comes to installation time. VM do not use OpenReach fibre, but in some new installations do use their ducts and poles. Very poor advice. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Check which Hub you’ve got and then pick the test you need. See where this Helpful Answer was posted. Search Search. Virgin TV’s powered by the same cable as our fibre broadband, so setup is simple. The latest version of the app also adds some excellent features, including help and information on your Virgin Media services, tracking and changing your upcoming appointments, and a more secure and fast way of. If Google Fiber is available in your area, we highly recommend it. Virgin Fibre Areas only. £8p/m extra or included with Gig1 or Volt. Virgin Media engineer installation. At least 30Mbps download speeds in every room or £100 one-off credit. The forum team may help with a deadlock letter (If not the compo). £8p/m extra or included with Gig1 or Volt. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. At least 30Mbps download speeds in every room or £100 one-off credit. Again, as this involves liaising and obtaining permissions from a third party, this can cause some delays for the customer. Step by step guide to installing your Virgin Media broadband and Hub 3. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Install by telegraph poles pre install. Quick tips on prepping for Virgin Media technician's visit. I'm a current virgin media broadband customer due to shortly move house. As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. It's easy to find the help you need for your broadband, home phone and mobile account on the go. 50/month and gives you an average download speed of 264Mbps. 132Mb average speed. Apparently its system shows the installation as complete and our account as active. Up to 3 WiFi Pods if needed. £8p/m extra or included with Gig1 or Volt. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Up to 3 WiFi Pods if needed. At least 30Mbps download speeds in every room or £100 one-off credit. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. We’ll get you set up in no time, too, keeping the transition smooth with. They constantly increase your prices without telling you. @robbo321 wrote:. Download the Virgin Media Connect app now. £8p/m extra or included with Gig1 or Volt. You’ll currently pay £45 per month for Gig1. €15 a month for 24 months, €34 thereafter. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Hi, I’m due to have Virgin Media (Gig1 Volt package) installed on Friday 27th May 2022, however the external works still have not been completed nor have I heard anything since I stated it was ok to commence (about 3/4 weeks ago). See this. Virgin Media offers business broadband on a choice of Voom Fibre plans including Voom 400, Voom 600, Voom 800 & Voom Gig1. Virgin Media Television; For business; Webmail; Sign-in; My Virgin Media. That means lightning-fast, reliable broadband – and it’s our promise that you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Step 4. Virgin Fibre Areas only. At least 30 Mbps download speeds in every room or £100 one-off credit. Find the best deal for you with average speeds of up to 1130Mbps. To experience the full range of the Connect app’s features, you’ll need our mighty Hub 3. )In this video, I am showing the sta. 18 month contract. Over 400 servers in the UK and over 5,500 worldwide. Installing Our Equipment – Quickstart (self-installation) and Technician Installation. Plus, again optionally, a cable will be run to a phone socket for the phone service. The earlier you get us involved, the more we can do to help your new build - Fill in. Get a £50 voucher with Virgin Media promo codes for broadband and more. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. 100Mb broadband is a superfast download speed that averages 100 megabits per second. Push the red label end of the white cable, into the wall socket. Currently available from £28 per month, Virgin Media says it’s perfect for customers using up to 5 devices at the. £8p/m extra or included with Gig1 or Volt. The company’s cable network has put it miles ahead of the pack when it comes to download speeds for many years. 31 Dec. My elderly mum (80+) had Virgin Media install fibre phone last September, the setup didn't work for her so she had to get them to re-do it (at her cost!), now she has received a letter (01/03/2023) stating that as part of ongoing improvements for over 35,000 customers, we need to replace your. Turn on the router, wait for the lights to configure correctly according to the instructions. Virgin Media’s broadband speeds are fast. However, if your property has been connected to Virgin Media’s cable network at some point in the past three years, you could do a much quicker broadband setup with the Virgin Media self-install. Explore Utrack. From fast to even faster, get to know what broadband speeds we offer and what you can expect from each one. This video will show you how to install a Virgin Media extension cable. Pre-install surveys only look at where the cable will be routed inside & out. The Virgin Media SuperHub that came included in your home installation package might. . 3. Cable broadband installation – most commonly done through Virgin Media – is much smoother if your home has previously had a cable connection. 2. Pay a fee. Virgin Media QuickStart is the free and faster way to. Switch on your TV, then using your own TV remote press the Input, AV or Source button. SuperHub 4. This shiny new version of the app is the control unit for your WiFi that helps get your Virgin Media broadband up and running. M50 Fibre Broadband. • View, manage and even order WiFi Pods*. Everything installed? Then take your shiny new Virgin Media kit for a spin. 10/3/23 VM outside team up mark the road and discuss where they are going to put the outside box. Virgin Media's broadband offerings start from £28 a month. 4. Available with M50 broadband or faster. Yes! When you join Netflix, you’ll get to choose your Netflix plan. Excludes broadband faults and broadband network outages. b) Currently under trial is full FTTP. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. Availability of services from other major UK ISPs will differ from Virgin Media’s services. If all wayleave permissions are granted, we would then begin planning, cabling, and construction before then installing. Regardless of whether you're signing up to an internet service provider on the Openreach network, or Virgin Media, there's a standard set-up time of 2 weeks. The Gig1 broadband service offers average download speeds of 1,130Mbps – that’s 17 times faster than the national average – which enables households to do more online at the same time and on. At least 30Mbps download speeds in every room or £100 one-off credit. I originally took out VM broadband back in the middle of August 2022, and shortly after I was notified that the pre-installation work could not be completed as there was a blockage in the trench in the road. In this article, we will learn about the different options to install Virgin media's Broadband; self-install kit (Quickstart) or to have your Broadband installed by a technician. This means you can enjoy our superfast broadband speed with an average download of 1,130Mbps, without being connected to a landline. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Then it's out with the old and in with the new! Once your services are all setup you're ready to sit back and enjoy the power of Broadband, TV and Virgin Phone! Step 3: Cancel your old services. Behold the power of Powerline. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Virgin Media Help - Get help, tips. In this video I will show you how to install the Virgin Med. For Virgin TV 360 customers, if you are already a Disney+ Premium subscriber, simply log into the app on your Virgin TV box. Sign up today: 3. CABLE - today I show you how to set up Virgin Broadband Media HUB and phone. Excludes broadband faults and broadband network outages. The engineer will usually need access to your home to install the. Further exclusions & legal stuff apply. £8p/m extra or included with Gig1 or Volt. At least 30Mbps download speeds in every room or £100 one-off credit. Thanks. You’ll need to return your Virgin Media Hub if asked. Our M125 Fibre Broadband is faster than standard 100Mbps broadband. Excludes broadband faults and broadband network outages. Once connected, the service blends live TV, catch up TV and on-demand services into one, curated to your tastes and interests. Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday if the cable cannot be found.